Back in June, we asked you to complete a survey rating your current level of satisfaction on a wide variety of topics here at Plymouth Harbor. In order to ensure the best possible results, the Plymouth Harbor Board of Trustees contracted with Holleran, a highly reputable independent research firm, to conduct the survey. In September, Plymouth Harbor received an extensive report of the results and held a resident meeting to present the findings. Below is a summary of the results and survey responses.
Holleran uses a national benchmark when analyzing survey results. The benchmark is comprised of 71,000 cases from 302 independent living communities, 11,000 cases from 250 assisted living communities, and 12,300 cases from 230 skilled nursing communities. Data collection from our survey lasted from June 5—July 6. Seventy-four percent of independent living residents completed the survey, along with 87.5 percent in the Callahan Center, and 73.5 percent in the Smith Care Center.
Overall, independent living residents indicated administration, dining, and daily living, such as competency and courtesy of staff and quality of services, as strengths of Plymouth Harbor. The Callahan Center also identified administration as a strong point, along with quality of care, confidence, and responsiveness. In the Smith Care Center, strengths were indicated in areas of accessibility of the Director of Nursing, quality of care, friendliness and courtesy of staff, and most importantly, preservation of dignity.
Of course, we recognize that within each segment there are areas of opportunity for Plymouth Harbor. The very purpose of this survey is to help us identify areas where we can better serve you, and we vow to take a closer look at these areas. In particular, such opportunities include further explanation and clarity of contract, fulfillment of expectations, and effective management of changes and growth.
That said, we are excited to share that Plymouth Harbor was awarded two Holleran Highest Honors this year! Holleran Highest Honors recognizes areas that score significantly above the Holleran Benchmark. Plymouth Harbor received the award in two categories, including:
- Overall Plymouth Harbor for Daily Living and Dining Services
- Smith Care Center for Overall Satisfaction
Overall, we hope that you are satisfied with the services here at Plymouth Harbor. If you would like to view a full report of the survey results, two copies are now available in the Plymouth Harbor Library.